UK + EU postage · trade accounts available · info@gaggroupltd.co.uk 07366 706512 · Mon–Fri 8:00–17:00
Place an order

Place an order with us.

We're a small Herefordshire trade yard — no online checkout, no card gateway, no shopping-basket games. The process is simple: email us what you need, we reply with a written invoice, you pay by bank transfer, we dispatch.

The order process in four steps

  1. Email us the order.
    Write to info@gaggroupltd.co.uk with the product codes (e.g. GAG-DRB-FD30-762), the quantity of each line, your delivery postcode, and your contact details. If you're a trade account holder, include your account reference.
  2. We send a written invoice with our bank details.
    Usually within one business day (Monday–Friday, 8am–5pm). The invoice carries a unique reference like GAG-WEB-9087, a GBP total including carriage, and our EUR IBAN with the exact payment reference to use.
  3. You pay the invoice to our IBAN.
    Bank transfer in EUR to our Mistertango IBAN using the reference on the invoice. The sender can originate the transfer however suits them — their own bank's SEPA transfer, an international wire, or a conversion service such as Wise or Revolut — as long as the funds land in the IBAN.
  4. We dispatch on cleared funds.
    Small orders go by Parcelforce 48 or Royal Mail Tracked; pallet orders go by Palletforce next-day or two-day depending on destination. You get the tracking reference by email the morning of dispatch.

Payment method

We accept one payment method: bank transfer in EUR to our business IBAN. We do not take card payments, cheques or cash on delivery. The IBAN and the exact payment reference for your order are issued on your written invoice — we don't publish account details on the website.

Bank transfer to our EUR IBAN Only method accepted

Our business EUR account is held with Mistertango, a Lithuanian electronic-money institution regulated by the Bank of Lithuania. We use Mistertango because it accepts incoming retail-size transfers from across Europe at low cost and lets us hold funds in EUR without a conversion step at our end.

You pay in EUR against the invoice total. The invoice shows the GBP price alongside the EUR amount due at the day's rate — the EUR figure is what you transfer. Any FX conversion happens at your sending bank or sending service, so the total that arrives in our IBAN matches the EUR invoice amount exactly.

How the sender originates the transfer is up to them: a direct SEPA transfer from any eurozone bank account, an international SWIFT wire, or a conversion-and-send service such as Wise or Revolut. All route to the same IBAN. The incoming statement shows the sender's name — we match that to the invoice reference to clear the order.

Why do you need to email first?
Two reasons. First, we stock-check manually — the website shows what's on the yard but we hold stock in physical pallets, so a quick email confirmation stops you being promised something that just left the gate. Second, carriage is calculated by weight and destination, and the £50-free-UK threshold cuts in differently for pallet orders vs small-parcel orders. A written invoice with the exact EUR total avoids any mid-order surprises.
Payment reference and matching.
Every invoice carries a reference like GAG-WEB-9087 or GAG-INV-2026-051. Use that reference in the payment comment / description field when you make the transfer. It's the only way we match an incoming payment to an open order quickly. Without a reference it can take an extra working day to identify the sender and dispatch is held until then.

Order confirmation and refunds

Once cleared funds arrive against your invoice reference, we send a dispatch confirmation email the morning the order leaves the yard, with the Parcelforce or Palletforce tracking number. Standard UK dispatch is within two working days of payment; EU dispatch within four working days.

Our standard refund policy under the Consumer Contracts Regulations 2013 applies — see the Shipping & returns page for full timeframes and the process for raising a return.

Questions before you order

If you want a quote on a bigger quantity than the pack sizes listed in the shop, or if you need delivery to somewhere unusual (non-mainland UK, Republic of Ireland, Channel Islands), email info@gaggroupltd.co.uk or call 07366 706512 during office hours and we'll quote back the same day.